Why Should You Pre-Order?

Manufacturers like to announce their new products before they put them in production. Pre-orders are for items that are scheduled to be released. These items are produced in limited quantities and you might see a price rise after it is officially released. By placing a pre-order, you can secure an item at a pre-market price (often lower than after-release price).

Additionally, some items are very popular among fans, these popular items could be hard to find after being released. When new items are released, our customers who have pre-ordered them will receive them first. Although unlikely, if by any chance the manufacturer is unable to fulfill our orders or cancels the production, we will fully refund your pre-order payment.

Shipping of Pre-Order Item

Pre-orders work differently with in-stock purchases. Since we need to ship all your ordered items at the same time, if you place an order and it contains a Pre-Order it can ONLY be shipped or picked up when ALL of the items become available.

You CANNOT ship or pick up parts of an order. We recommended NOT TO place pre-orders in the same order with any in-stock item to prevent a longer wait time for your in-stock item to ship.

Each pre-order item will contain the estimated release date provided by our supplier. We will notify you by email once we receive all the pre-ordered items. If you choose shipping your order will be shipped out in 1-3 business days.*

*Please note the release date is only an estimation of its distribution date provided by the manufacturer and it is subject to delays or changes without notice. We are not notified in advance by the manufacturer if there are any delays or changes.

Status of Pre-Order Item

On our product pages, you can check the status of certain pre-order items by looking at the product titles which contain a status label in brackets. We will update every pre-order item when its status changes. Below are all the status labels and what they mean:

  • [PRE-ORDER] – This item is OPEN for pre-order and we are currently accepting pre-orders.*
  • [PRE-ORDER END] – This item is CLOSED for pre-order either because the pre-order deadline has passed or we have sold all of our reserved items.**
  • [ARRIVED] – all pre-order items have arrived at our store. Your order should be shipped out very soon. If you select pick-up at the checkout, we will notify you to pick up at our store location. 
  • [PARTIALLY ARRIVED] – some pre-order items have arrived and we will elaborate on the situation in the product description. If your order is impacted, we will reach out to you through email. You do not need to contact us if you are not notified.

*Pre-order items are not unlimited. Our supplier can only reserve a certain amount for us, and if that number has been reached, we may close the pre-order early.

**Please note even though we stopped accepting pre-orders, we may or may not have additional stock when it arrives at our stock. If there is, we will list these items as regular in-stock items. 

Once Your Pre-Order Items Become Ready

To give you a brief idea, the status of our pre-order item will change as such.

[PRE-ORDER] -> [PRE-ORDER END] -> [ARRIVED] or [PARTIALLY ARRIVED]

When you see the item’s status label showing [ARRIVED], your pre-ordered item has arrived at our store and is ready for pick up or shipping.

  • If you’ve selected In-store Pick Up – we will send you an email to notify you when your order is prepared to be pick up at our store.
  • If you’ve selected Shipping to Your Address – we will send you an email with tracking info when your order is processed and shipped out. Please allow up to 1-3 business days upon the item’s arrival at our store to receive your shipping confirmation email.

Return and Cancellation of Pre-Order Item

For pre-orders, we do not accept cancellations. We treat every pre-order as a promise to deliver. In the rare case that we cannot fulfill your order because the product was cancelled by the manufacturer then we will refund your pre-order. However, if the pre-order is delayed then we will not offer a refund since your pre-order will be fulfilled.

Product images presented by the manufacturer are for illustrative purposes only, the actual product may slightly vary according to the final production of the manufacturer. Therefore, we cannot be responsible for returns due to this reason since it is beyond our control.

Due to the unique nature of the pre-order item. We cannot offer any exchange of the pre-order item.